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Sent from Barcelona. Every lot is one of a kind.

Shipping & returns

Everything about getting your tiles to you, and what to do if you want to send them back. This page covers orders placed on vintageandantiquetiles.com. Last updated: 6 October 2026.

Where we ship

We send every order from Barcelona, Spain, to:

  • the United States
  • Canada
  • Australia
  • Switzerland
  • the United Kingdom

The cart lists the areas and countries we ship to. If yours isn't there, email us at [email protected] and we'll see what we can do.

How we ship

Every order goes with tracking, by post (Correos) or by courier. We choose the service by the size and weight of your parcel and where it's going. We pack your tiles carefully so they travel safely.

Shipping costs

  • The cost depends on the size of the lot and where it's going.
  • If you buy more than one lot, the first lot pays the full shipping rate and each extra lot pays less.
  • The cart shows the shipping cost before you pay. We don't add anything after that. Import duties are separate (see below).

When your order ships

We ship within 3 working days of your payment (Monday to Friday, except public holidays in Barcelona). When your parcel is on its way, we email you the tracking number.

The cart shows an estimated delivery time for your area. It's a guide: carriers, customs and holidays can add a few days.

Customs, duties and import taxes

We ship from Spain to countries outside the EU, so every order goes through customs.

  • Your country may charge import duties, taxes or handling fees when the parcel arrives. They are not included in our prices or shipping costs. You pay them to the carrier or to customs.
  • We can't tell you the exact amount in advance. Your local customs office can give you an idea.
  • We fill in the customs form truthfully, with the real contents. We can't mark a parcel as a gift.

Your address

You enter your shipping address on the Stripe payment page. Please check it carefully, and include your phone number: carriers may need it to deliver your parcel or to clear customs. If you spot a mistake after paying, email us straight away. We can change it if the parcel hasn't left yet.

If a parcel comes back to us because the address was wrong, it wasn't collected, or import charges weren't paid, we'll contact you. We can send it again, or refund you in the same way as if you had changed your mind (see below). In both cases, the cost to ship the item and the extra shipping costs caused by the return are yours.

If your tiles arrive damaged

Your tiles travel at our risk until they reach you. If something arrives broken:

  • Email us as soon as you can.
  • Send photos of the parcel, the packing and the damaged tiles.
  • Keep the box and the packing until we've sorted it out. The carrier may need to see them.

Most of our lots are one of a kind, so we usually can't send the same tiles again. We'll agree the best solution with you: matching tiles if we have them, a refund for the broken tiles, or a full refund if you send the lot back.

If your parcel doesn't arrive

If the tracking hasn't moved for a while, or your parcel is well past its estimated delivery time, email us. We'll check with the carrier. If the parcel is lost, we refund you in full, including shipping.

Changing your mind: 14 days

If you buy as a consumer, you can cancel your order without giving a reason. This is your right of withdrawal (in Spanish, derecho de desistimiento). It applies to vintage, used and salvaged lots too.

  • Before we ship: use our withdraw from contract form or email us, and we'll cancel your order and refund you in full.
  • After we ship: you can cancel until 14 days after you, or someone you name (not the carrier), receive the tiles. In this case, you pay for the return and the shipping. If your order comes in several parcels, the 14 days start when the last one arrives.

Due to the nature of the products we offer (unique vintage tiles that need considerable packaging), we can't cover any shipping costs if you change your mind.

We give the same right to all our customers, wherever they live.

How to return a lot

  • Tell us within 14 days. The easiest way is our withdraw from contract form: you get a confirmation by email straight away. You can also email us at [email protected] with your name, your order date, the lots you're returning, and a clear sentence saying you want to cancel. You can use the model form below, but you don't have to. You're on time if you send your message before the 14 days end.
  • Send the tiles back within 14 days of telling us, to the return address we send you by email.
  • Pack them well. Old tiles break easily. Use the original packing if you can. We suggest a tracked service, and keep your proof of postage.
  • Return postage: you pay the cost of sending the tiles back.
  • From outside the EU: email us before you send the parcel, so we can tell you how to label it as a return for customs. We can't refund import duties or taxes you paid in your country, but your customs office may refund them when goods are sent back.

Your refund

  • We refund the price of the lots you return, but not any shipping or taxes.
  • We may wait to refund until the tiles are back with us, or until you send us proof that you've posted them, whichever comes first.
  • We refund to the card or payment method you used, through Stripe. You don't pay any fee for the refund.

Model withdrawal form

You don't have to use this form. If you want to, copy it into an email to [email protected] and fill it in.

  • To: Artevolution LLC, 500 4th Street NW, Suite 102 - 2333, Albuquerque, NM 87102, United States, [email protected]
  • I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods:
  • Ordered on (*) / received on (*):
  • Name of consumer(s):
  • Address of consumer(s):
  • Signature of consumer(s) (only if this form is notified on paper):
  • Date:

(*) Delete as appropriate.